If you're not completely satisfied with your purchase, you have 30 days to return or exchange the product. Detailed information about the procedure can be found in the "Returns and Complaints" section. Feel free to contact us at "kontakt@tilt.pl" — we’ll do our best to resolve the issue as quickly as possible. Refunds are processed within 14 business days.

Of course! You have 30 days to return the product from the date you receive it, provided it hasn't been used and is in its original packaging. Feel free to contact us at "kontakt@tilt.pl" — we’ll do our best to resolve the issue as quickly as possible. Refunds are processed within 14 business days.

Yes, you can cancel your order before it has been shipped. Please contact us as soon as possible at "kontakt@tilt.pl".

Absolutely! We offer delivery via international couriers who can ship your order both within Poland and across the European Union. If you have any questions, feel free to reach out to us at kontakt@tilt.pl — we’ll do our best to assist you as quickly as possible.

Shipping costs depend on the selected delivery method and destination. We offer several delivery options, including:

- Allegro Paczka

- BL Paczka

- InPost Parcel Lockers

- Courier Service

For detailed information, please refer to the "Shipping and Payment" section.

Yes, after placing your order, you will receive a tracking link so you can stay updated on the delivery status.

Couriers are not required to contact you before delivering the package, but they usually do.

We accept most popular payment methods:

- Online payment (online transfers, BLIK, credit and debit cards) via Przelewy24

- Online payment via PayPal

- Online payment by credit or debit card via Stripe

If you have any questions regarding payments, contact us at "kontakt@tilt.pl". We’ll be happy to help you choose the best option!

Absolutely, you can pay with BLIK through the Przelewy24 service.

The proof of purchase is sent electronically. As soon as the order is paid, you will receive an email from us with the invoice attached.

Of course, we can issue a VAT invoice after the purchase process is completed. Please make sure to provide all the necessary details when placing your order.

Yes, your data is completely safe with us. We use the latest security technologies to ensure a secure shopping experience in our store.

When processing your personal data, we apply organizational and technical measures in accordance with applicable laws, including encrypted connections using SSL/TLS certificates.

Unfortunately, we currently do not offer custom sizing. The available sizes for mouse pads are:

- 50x50 cm
- 80x30 cm
- 90x40 cm
- 100x50 cm
- and 100x100 cm, which we use for chair mats.

Absolutely! We offer the option to order mouse pads with a custom design or graphic. Contact us at "kontakt@tilt.pl" to discuss the details and receive a quote.

There are three key aspects to consider:

1. Does the graphic violate copyright laws?
We cannot produce designs featuring logos of well-known brands. When it comes to characters or scenes from popular games, it's important to review the company’s usage policy. Most major game developers have guidelines regarding the use of their content on their websites.

2. Graphic resolution matters.
Please upload high-resolution images. If the provided graphic doesn’t meet our quality standards, our designers will do their best to optimize it. However, very low-resolution images (e.g., 400x200 pixels) can appear extremely pixelated, and even upscaling tools may not yield good results.

3. Avoid excessive white areas.
Currently, our printing process does not handle large white areas well on pads/mats. For the best results, we kindly ask that your design includes minimal white to ensure the final print looks great.

Of course! Feel free to email us at kontakt@tilt.pl — Marcin from our customer service team will gladly assist you and answer any questions you may have.

To maximize the lifespan of your mousepad, we recommend regularly cleaning it with a soft, damp cloth and avoiding exposure to direct sources of high heat or prolonged sunlight. Also, avoid direct contact with sharp objects.

Everyone wants their clothes to maintain their great look for as long as possible. Ideally, even after years of wear, they would still appear as good as they did the day they were bought. Unfortunately, over time, fabrics can lose their original charm—colors fade, shapes change, and the material may become stiffer and less comfortable. This is a natural aging process.

At TILT, we use only high-quality fabrics, but even these will undergo natural wear. However, by following a few simple guidelines, you can significantly extend the lifespan of your clothing.

All essential care instructions—such as washing, ironing, and drying—can be found on the technical tags attached to each garment. Still, there’s always more you can do. Here are some tried-and-true care tips for TILT clothing:
PROVEN WAYS TO CARE FOR YOUR CLOTHES

- Ironing temperature should not be too high. Wrinkles caused by ironing at high heat may be permanent. Steam ironing is a good alternative. Always turn the garment inside out before ironing, and follow the temperature instructions on the label.

- Wash dark and colored clothes only with similar shades to avoid color bleeding.

- Use dedicated detergents for dark or black garments to help preserve color.

- Avoid strong detergents, especially on colored clothing.

- Don’t wash clothes together with shoes or garments with Velcro or sharp edges that can cause damage.

We use the highest quality materials in the production of our mouse pads to ensure excellent tracking precision and durability. The combination of multispandex and natural rubber enhances the product's strength and flexibility, giving you the highest possible comfort and satisfaction during use.

Our hoodie is made from high-quality, flexible synthetic fabric. The sublimation print, created from high-resolution 300DPI graphics, ensures sharp and vibrant colors that won’t fade or wear off during washing—so you can enjoy the product for as long as possible. The piece is finished with a rubber patch and jacquard labels featuring the Tilt logo.

We use the latest printing technologies to ensure long-lasting colors and precise details.

For our mouse pads, we use sublimation printing along with high-resolution 300DPI graphics. Sublimation printing is highly durable—it doesn’t fade or wear off during cleaning, as the dye penetrates deep into the fabric’s structure. That’s why our designs remain sharp and vibrant for a long time!

The prints are made using special water-based inks and transfer paper, making this method eco-friendly.

Standard order processing takes 1 to 2 business days. If you have special requests or need express shipping, let us know at "kontakt@tilt.pl" and we’ll do our best to accommodate you. Delivery time depends on the chosen shipping method.

After placing and paying for your order (except for cash on delivery), the shipment is sent according to the timeframe stated on our website. Typically, this is 10 business days (excluding weekends and holidays).

Tilt products are made from scratch in our production facility in Poland. Every item is created specifically for each order placed through our store. The production process begins once the order is placed and paid for by the customer.

Many people are involved in the entire production cycle, and depending on the type of product ordered, it consists of multiple steps. On average, our production and warehouse teams need about 10 business days to complete an order. After that, your package should be ready for shipment.

Size charts are available for each product on the product page as well as in the "Size Guide" section of our store. In the product photo gallery, you'll find a graphic showing the garment's measurements in centimeters. The clothing used for measurements is laid flat, without stretching. The accepted tolerance for each measurement is approximately ±2 cm.

The measurements typically shown for a product are:

X – Chest Width: measured flat under the armpits, without stretching.

Y – Length: measured from the highest point at the collar, hood, or shoulder seam to the bottom of the garment or bottom hem.

Z – Sleeve Length: measured from the point where the sleeve is sewn to the end of the cuff or hem, also without stretching.

Everything is clearly illustrated in the graphic provided on the product page.

Most brands on the market have their own fits and sizing systems. Our clothing is made from scratch in partner sewing facilities in Poland, and as the TILT® brand, we’ve developed our own original cuts in our design studio.

Because of this, our garments may slightly differ in measurements compared to those from other manufacturers. However, we strive to ensure that our sizing aligns as closely as possible with commonly accepted “standard” sizing.

That said, we highly recommend referring to the specific measurements provided in our size charts when choosing your clothing.

Our clothing is handmade from start to finish. Every step of the production process is carried out by skilled professionals rather than machines, which means that slight shifts in the fabric are completely normal and expected.

Because of this, a small tolerance in measurements is standard—usually to account for these natural variations that occur during manual cutting and sewing.

Our store offers a wide range of available sizes. We understand that every body is different, and while we are committed to inclusivity, we currently cannot guarantee options for every body type.

We are continuously working on expanding and improving our size range, but for now, you can choose from the sizing options currently listed on our website.

If the clothing you ordered doesn't fit, you can easily return or exchange it. All the details are clearly explained in the "Returns and Complaints" section on our website.

Yes, all our products come with a 24-month warranty. If you notice any manufacturing defects or damage, please contact us at "kontakt@tilt.pl" and we’ll do our best to resolve the issue promptly.

Our mousepads are optimized to work with most mice available on the market, including both optical and laser models.

If your mouse happens to be incompatible with the pad, we’ll gladly offer a refund or exchange the product — you have 30 days to make a return. Just contact us at "kontakt@tilt.pl", and we’ll do our best to resolve the issue promptly.

Yes, we’re constantly working on expanding our product range. We encourage you to follow us on social media and subscribe to our newsletter to stay up to date with the latest releases.

We offer mouse pads in various sizes. All available dimensions can be found in the product description on our website.
Available sizes:

- 50x50 cm

- 80x30 cm

- 90x40 cm

- 100x50 cm
and 100x100 cm, which we use for chair mats.

Yes, our mouse pads have a special non-slip layer that ensures stability during use.

Our mouse pads are designed to be resistant to minor spills. However, we recommend avoiding machine washing. We suggest cleaning the pad with a damp cloth or rinsing off stains under running water, then allowing it to dry completely before use.

If you're interested in establishing a B2B partnership, please reach out to us via the contact form or email us at "kontakt@tilt.pl". We would be happy to present our partner offer to you.

Absolutely, we’re open to that possibility. We already have experience supporting such initiatives. Get in touch with us via email at kontakt@tilt.pl, and let’s discuss!

Of course, it’s possible. Reach out to us via email at kontakt@tilt.pl, share your social media links, and let us know what you’re looking for, and we’ll definitely get in touch with you.